Returns and Exchanges
Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled.
Should a product be delivered faulty, we will replace or repair the product at no cost to you. You are entitled to this policy if you contact us within 48 hours of your product delivery notifying us of the manufacturing fault. Bear in mind some of our products are antique and may have slight imperfections due to the nature of the product, any notable imperfections will be noted on the product page.
All custom / special ordered items are final sale, and are not liable for return, refund, or exchange.
All sale products are final sale and refunds will not be accepted.
It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, we are not able to refund the cost of the product or the delivery fee.